FAQ

Non-defective motor vehicle parts (codes 8701–8716) purchased and delivered to your order from suppliers may be returned or exchanged only with the seller’s consent (Article 17 of the Retail Trade Rules), because they are ordered specifically for your car. If an item is defective, damaged or incorrect, contact us and we will exchange it, accept a return, or refund you as required by law.

Enter the original (OEM) part code into the search — the system looks it up across all our suppliers and shows the available offers with prices and delivery times. If you are unsure of the code, send us your car details (make, model, year or VIN) and we will help you choose the right part.

For a few reasons: different manufacturers sometimes use the same code, or the same part is offered by several suppliers at different prices and delivery times. You can pick the cheapest or the fastest option — each offer clearly shows its price and lead time.

Parts in stock are delivered within 1–2 business days. Parts ordered from a supplier usually arrive within 3–10 business days, depending on the supplier and country. These times are estimates; we inform you of any significant delay and offer to wait, exchange the item, or get a refund.

Courier delivery straight to your home or office, parcel locker delivery (Omniva, DPD), or free pickup at our store. You will see the method and cost at checkout based on the selected country.

Yes. At checkout choose store pickup and collect your items whenever it suits you — saving on delivery costs. We email you when the order is ready for pickup.

You can pay by bank card or via your bank (Montonio), by bank transfer, or in cash. Made-to-order (non-stock) items are paid in advance so we can order the exact part for you.

Yes. Ordered items must be paid in advance; on pickup we issue a cash receipt and an invoice.

Yes. We automatically email you a PDF invoice once your order is completed. For business customers we issue a VAT invoice with your company details; for VAT-registered businesses in other EU countries, once the VAT number is validated (VIES), the reverse-charge mechanism (0% VAT) may apply.

We offer genuine (OEM) and quality aftermarket parts from verified suppliers. Each offer shows the brand, price and delivery time, so you can choose to suit your needs and budget.

You can cancel while it has not yet been ordered from the supplier — contact us by phone or email and we will refund your payment. Once the part has been ordered specifically for you, cancellation is possible only with the seller’s consent.

Contact us by email or phone right away and describe the problem (attach photos). We will exchange the item, accept a return, or refund you. Please keep the original packaging if possible.

Yes, we ship across the European Union. You will see delivery methods, times and cost for the selected country at checkout.